Refund Policy of OpalPlateau
At OpalPlateau, your satisfaction is our top priority. We understand that sometimes things don't go as planned, and you may need to request a refund. Our refund policy is designed to be as fair and transparent as possible, providing you with peace of mind when you make a purchase on our website opalplateau.sbs.
Cancellation Policy
If you need to cancel your order, you can do so without any penalties as long as the order has not yet been prepared. Once preparation of your order has begun, unfortunately, we cannot accept cancellations due to the perishable nature of our products.
Refund Criteria
Refunds at OpalPlateau may be granted under the following circumstances:
- The wrong item was delivered.
- The order was not delivered within a substantial time after the estimated delivery time.
- The product received is spoiled or damaged.
How to Request a Refund
If you need to request a refund, please contact us within 24 hours of your purchase by calling +44 20 7946 0958. Provide us with your order number and a detailed explanation of the issue. We will assess the situation and determine the appropriate course of action.
Processing Refunds
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Non-refundable Items
Certain items are non-refundable, such as gift cards and downloadable products. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchange Policy
In the case where you would prefer an exchange instead of a refund, please call us and we will do our best to accommodate your request, subject to product availability.
Shipping Returns
To return your product, if applicable, please contact our customer service team to obtain the address to which the product should be sent. Please note that you will be responsible for the cost of returning the items, as we do not provide free returns. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Contact Us
If you have any questions about our refund policy, please contact us at:
OpalPlateau
+44 20 7946 0958
43 Bedford Street, Westminster, WC2E 9HA
London, United Kingdom
This Refund Policy was last updated on April 1, 2023.